Lake Country, British Columbia, est. 2009
CONNECT
Lake Country
In 2009, CONNECT, in partnership with Interior Health, established a 42-bedroom, six-home condo-style residence in Lake Country, BC. Since then, CONNECT Lake Country has supported hundreds of individuals to redesign their lives after brain injury and stroke.
move home or to less dependent settings
years supporting people after brain injury
bedrooms across BC and Ontario
Service Evaluation
What the evidence shows
CONNECT has completed two Service Evaluations, one from Lake Country data in 2017 and one from Hamilton data in 2024. Both reveal consistent and powerful outcomes for the people we support and the systems we work within.
Outstanding Personal Outcomes
Significant System Improvement Contribution
Value for Money
Read the findings directly. Choose the version that works for you.
4-page summary
Better Outcomes: The Power of Partnership and Innovation in Brain Injury
A condensed overview of the key findings from the Hamilton Service Evaluation, covering outcomes, system impact, and value for money.
Full report
CONNECT Hamilton Service Evaluation: Positive Impacts on People, Health Systems and Finances
The complete evaluation document covering all findings, methodology, and future potential of the CONNECT model.
Our reputation
Blending into the neighbourhood since 2009
CONNECT was founded in 1993 by mother-son team Janet and John Sherwood, drawing on their own family's experience with brain injury. In 2009, that founding vision expanded to Lake Country, in partnership with Interior Health, where six condo-style homes were designed to blend seamlessly into the surrounding neighbourhood, just like any other building on the street.
Since then, CONNECT Lake Country has supported hundreds of individuals to redesign their lives after brain injury and stroke, contributing to a legacy of 168 bedrooms across six locations in British Columbia and Ontario.
2009
Established in Lake Country
CONNECT's condo-style residence opened in partnership with Interior Health.
42
Bedrooms across six homes
Each home has seven private bedrooms with ensuites, kitchens, and common areas.
1000s
Lives redesigned
Thousands of people supported across all CONNECT locations to rebuild independence and return home.
Accreditation
Canada
Leading Practice, Accreditation Canada
CONNECT's Life Redesign Model has been designated a Leading Practice by Accreditation Canada in client and family-centred care for Acquired Brain Injury services. This recognition is awarded to programs that demonstrate innovation, measurable outcomes, and a replicable model that other organizations can learn from. CONNECT is one of the few ABI organizations in Canada to hold this designation.
Our approach
Life Redesign after brain injury and stroke at CONNECT Lake Country
At CONNECT Lake Country, rehabilitation happens in the middle of real life, not in a clinical setting removed from it. Our Coaching Support Team works alongside each person we support 24/7 to rebuild routines, relationships, and independence on their own terms.
We don't measure success by move out dates. We measure it by whether someone can cook their own meals, get out on the water, rejoin their community, or move back home, depending on what Life Redesign looks like to them.
Inside and outside of our condo-style homes, the Leading Practice Life Redesign Model is changing lives for the better, in a non institutional setting where people work toward the life they want, with the Okanagan right outside the door.
Learn more about Life Redesign"CONNECT believed in me when I didn't believe in myself. The goals eventually became bigger and bigger, and now I am living completely independently."
Person supported at CONNECT
Life at CONNECT
A home, not a facility
From boating on Wood Lake to adaptive cycling and community lunches, this is what rehabilitation looks like when it's rooted in living, with the Okanagan as the backdrop.





Take a tour
See CONNECT Lake Country
Watch a walkthrough of our Lake Country location, the homes, the grounds, and the Okanagan setting surrounding it.
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CONNECT Lake Country, Site Tour
Where we are
Strategically located CONNECT homes in Lake Country
Our CONNECT Lake Country homes are nestled in a peaceful rural setting surrounded by stunning mountains. The people we support at Lake Country enjoy a variety of seasonal activities, such as camping, fishing, and hiking in the summer, or snowshoeing and tubing in the winter.
Our CONNECT Lake Country homes are conveniently located just 30 minutes from the lively city of Kelowna and a short 10 minute drive from the Kelowna International Airport. It's the perfect blend of rural tranquility and urban accessibility.
In their words
What people say about CONNECT
"I've lived here almost 4 years and I can safely say, connect has changed my life."
Eli Klein, Person We Support
"There was no laying in bed past 10am like in the hospital. CONNECT was all about good routines, independence, and preparing our own meals."
Keith, former resident
"We were a family and supported each other a lot. The people living and working here were pretty incredible."
Tracy, former resident
"I call them my brain wizards. These are pretty special people who do good work for people like me. I'm very, very fortunate."
Dan, former resident
"I have joined a club and am part of a choir. I am studying library tech at Mohawk. Things have been really good."
Michael, former resident
How it works
From first conversation to coming home
Lake Country's six homes are supported through private and non health region funded arrangements. Referrals do not go through a health authority intake line. Instead, the first step is a direct conversation with Janette Jackman, who schedules the meetings and walks you through the rest of the process.
Start here
Janette Jackman
Service Access and Transitions Leader. Call or email Janette to schedule an initial conversation and begin the referral process for CONNECT Lake Country.
Initial conversation
We listen, answer questions, and help you understand whether CONNECT Lake Country is the right fit.
Assessment and proposal
We conduct a needs assessment and prepare a tailored cost proposal for submission to the insurer or funder.
Tour the home
See CONNECT Lake Country in person or virtually. We want people to feel at home before they arrive.
Rehabilitation
3 month funding cycles with regular progress reporting. An integrated team, a real life setting, and a person centred plan that evolves with the person being supported.
Coming home
Planned transition to home or a less dependent environment, with full documentation and continued support through the next chapter.
Referrer Guides
Download the guide for your role
We have prepared a tailored guide for each referral audience at CONNECT Lake Country. Choose the one that fits your role and download it directly.
2 page guide
For Brain Injury and Personal Injury Lawyers
Measurable recovery for your client and integrated reports documenting every step, at CONNECT Lake Country.
2 page guide
For Insurance Adjusters and Case Managers
The financial case for CONNECT Lake Country, in full, for people supported moving home or to less dependent environments.
2 page guide
For Case Managers and Discharge Planners
A faster path home for your patients, with predictable turnaround on referrals to CONNECT Lake Country.
Ready to talk?
Your first conversation starts here
We respond to all inquiries within one business day. No commitment required, just a conversation.
Get in touch
Janette Jackman, Service Access and Transitions Leader
First point of contact for placements, funding questions, and case consultations for CONNECT Lake Country.